Microsoft support calls

I asked them to contact me back tomorrow. Could you confirm if this was a real call from Microsoft or not? Thanks, Pierre. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question 0. Report abuse. Details required :. Cancel Submit. That's a scam. Microsoft will never call you out of the blue.

Only if you have previously contacted the official Microsoft Support, they might call you. Next time you receive such a call: Just hang up! How satisfied are you with this reply?

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Learn more here. This article describes how to generate and gather crash dumps and event logs that are used by Microsoft Customer Service and Support to troubleshoot browser crashes. Gathering these logs and uploading them during case creation can help diagnose the cause and solve the problem.

To solve a process crash, we always require the same data. If an application's code encounters an exception that is not handled, the process crashes because the code can no longer run.

Windows detects this problem when it occurs, and it saves bits or all of the process memory to a file that's known as a dump file. This file lets us see what was occurring at the time of the crash.

Of particular importance is the call stack of the crash. A call stack is primarily used to run functions within a thread. However, when we examine crashes, the call stack works like a problem fingerprint that lets us match related issues and dig deeper into the process memory to understand what occurred.

Windows automatically captures mini dumps every time that it encounters a process crash. These small files can help us compare this crash event to previous events. However, mini dumps typically aren't detailed enough for troubleshooting. Therefore, we require full process memory dumps. By following the procedures in this article, you may capture sensitive Personal Data.

If sharing this data is a concern for you, you should work with Microsoft Support to explore alternative ways to troubleshoot the issue. Microsoft is committed to protecting your privacy. See the Microsoft Privacy Statement for more information. See Collecting dumps through WER.